[Your Name]

Operations Manager

[City, Country] · [Email] · [Phone] · [LinkedIn or portfolio]

Professional Summary

[2–3 sentences positioning you for Operations Manager; name relevant scope, specialty, and measurable impact]

Core Skills

• process improvement
• capacity planning
• SOP design
• service levels
• workforce management
• vendor management

Tools & Technologies

root-cause analysis · continuous improvement · Excel · Looker · Asana · NetSuite · Lean · Six Sigma · SQL

Professional Experience

[Most Recent Job Title] — [Company]

[City, Country] · [Month Year – Present]

• Redesigned [operational process] for [volume/team], removing [bottleneck] and improving [throughput/SLA/quality] by [result].
• Forecasted [capacity or demand] using [method], aligning [staffing/vendor plan] to [service or cost target].
• Introduced [SOP/control/automation] with [owners], reducing [errors/rework/cost] from [baseline] to [result].

[Previous Job Title] — [Company]

[City, Country] · [Month Year – Month Year]

• [Action + scope + method + measurable result]
• [Action + scope + method + measurable result]

Operational Improvements

[Operational Improvements: evidence, scope, method, and measurable outcome]

Leadership

[Team or initiative, scope, decisions, stakeholders, and outcome]

Education

[Degree or qualification] — [Institution], [Graduation Year]