[Your Name]

Customer Success Manager

[City, Country] · [Email] · [Phone] · [LinkedIn or portfolio]

Professional Summary

[2–3 sentences positioning you for Customer Success Manager; name relevant scope, specialty, and measurable impact]

Core Skills

• customer onboarding
• adoption planning
• health scoring
• renewal strategy
• expansion discovery
• QBRs

Tools & Technologies

voice of customer · churn prevention · Gainsight · Salesforce · Zendesk · Intercom · Product analytics · NPS

Professional Experience

[Most Recent Job Title] — [Company]

[City, Country] · [Month Year – Present]

• Managed [ARR/book size] across [customer segment], improving gross retention from [baseline] to [result] through [program].
• Recovered [at-risk account] by aligning [success plan/stakeholders] to [business outcome], securing [renewal or expansion result].
• Scaled [onboarding or adoption motion] with [tool/process], reducing time to first value from [baseline] to [result].

[Previous Job Title] — [Company]

[City, Country] · [Month Year – Month Year]

• [Action + scope + method + measurable result]
• [Action + scope + method + measurable result]

Portfolio Outcomes

[Work sample, audience, constraint, contribution, link, and result]

Customer Programs

[Customer Programs: evidence, scope, method, and measurable outcome]

Education

[Degree or qualification] — [Institution], [Graduation Year]