Process Map

Process purpose

[Step owner and system]

Trigger and outcome

[Input/output artifact]

Actors and swimlanes

[Decision rule]

Current-state steps

[Handoff SLA]

Handoffs and inputs

[Failure path and recovery]

Controls and decisions

[Evidence source]

Exceptions and loops

[Exceptions and loops: decision, evidence, owner, constraints, and next action]

Measures

[Measures: decision, evidence, owner, constraints, and next action]

Improvement backlog

[Improvement backlog: decision, evidence, owner, constraints, and next action]