Vendor Agreement

Effective date: [Date]

This Vendor Agreement is entered into by and between [Customer legal name], [address and entity details] (“Customer”), and [Vendor legal name], [address and entity details] (“Vendor”), together the “Parties.”

1. Parties, Products, and Ordering

[Legal entities, products or services, order process, contacts, territory, and effective date.]

2. Vendor Responsibilities and Service Levels

[Support hours, response and resolution targets, service credits, maintenance, and reporting.]

3. Pricing, Invoicing, and Taxes

[Price list, currency, renewal, invoice evidence, tax, payment, and dispute window.]

4. Delivery, Inspection, and Warranty

[Delivery point, title and risk, inspection, defect remedy, warranty period, and returns.]

5. Security, Privacy, and Subprocessors

[Data roles, security baseline, breach notice, subprocessors, audit evidence, and deletion.]

6. Intellectual Property and License

[Vendor background IP, customer data, deliverable ownership or license, open-source disclosures, and restrictions.]

7. Confidentiality and Publicity

[Confidential information, permitted publicity, references, and approval for logos or announcements.]

8. Business Continuity and Insurance

[Recovery objectives, disaster testing, escrow or exit assistance, insurance limits, and force majeure.]

9. Audit, Compliance, and Records

[Regulatory compliance, records retention, audit notice, corrective action, and subcontractor flow-down.]

10. Term, Termination, and Transition

[Convenience or cause termination, cure, data return, transition support, accrued fees, and survival.]

11. Signatures and Schedules

[Authorized signatories and incorporated schedules.]

Signatures

Customer

Name: [Name]
Title: [Title or capacity]
Signature: ____________________
Date: [Date]

Vendor